Reviews

Our genuine, unedited reviews.

  • Phil fixed my aged ipod - hard disk had stopped working - now like new with an SSD and I am really pleased with the efficient way it was done. Phil Godsiff

    Philip Godsiff Avatar Philip Godsiff
    4 February 2025

    Great service from Philip repairing my son's iphone (smashed screen). Arranged an appointment and the repair was completed there and then. Friendly and professsional; will certainly use Apple Repairs Kent again if needed.

    Hannah Light Avatar Hannah Light
    3 February 2025

    Once again I have received excellent service from Apple Repairs. The screen on iPhone XR was badly damaged and barely usable, the charge port didn’t work anymore, I had resorted to a wireless charger. As I live in Maidstone I did ask for quotes at a few of the repair shops but I was unhappy with the responses, all quoted for a replacement port. All tried the heavy sales approach insisting that I should have it done immediately Quite frankly I didn’t trust them enough to do the repairs required. I decided that I would book into Apple Repairs, the repair was completed in 30 minutes and the port was cleaned and didn’t require replacing. Apple Repairs are excellent and trustworthy and a pleasure to deal with.

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    Steven Jeff Avatar Steven Jeff
    29 January 2025

    Great same day service, fixed my son’s I-phone charging fault in a few minutes whilst we waited. Couldn’t have been more helpful and great value

    Gordon Turner Avatar Gordon Turner
    29 January 2025

    Fantastic, friendly and efficient service at a very reasonable price. My iPod was checked over, had it's battery replaced in under an hour and is now as good as new. Thank you so much

    Andy “Ffoink” Ffoink Avatar Andy “Ffoink” Ffoink
    29 January 2025

    Real person review : I had a mac book that had a faulty battery, so I replaced it and left it in a drawer. When I came back to it to get it repaired the battery had expanded and the laptop was dead. In a panic I got onto the Internet to find a place to repair it - as apple wasn't viable. I found Apple Repairs Kent- their contacting system was easy to use, with just the right amount of automation and human interaction. The booking process was simple and the directions to the business were clear and precise. When I showed up I was greeted with a warm smile and an accommodating welcome. I explained the issue and I was given a clear path as to what the next steps would be to try and fix the issue and with that what the costs would be for each eventuality. The advice was upbeat, clear, and reasonable and there was a can do attitude that sometimes you don't get from service repairs. The repair happened promptly, and I When I returned, we chatted for a while and there was a real sense of passion for the work that is done and the desire to really help people with issues with Apple products as opposed to just trying to earn money. It's a business clearly forged from a passion for the products rather than a money making venture. There was so much equipment and tools to complete all manner of jobs it felt like I was in a bond movie when he gets all his gadgets. A great service, a speedy fix and a suitable cost for the remedy. I would highly recommend if you need any future works doing on any Apple products.

    Adam Petty Avatar Adam Petty
    20 January 2025

    Phil replaced the battery in my wife’s IPad. Really good service. I will definitely use again

    Colin Lovell Avatar Colin Lovell
    16 January 2025

    Fabulous from start to finish! knowledge, service, speed, can't recommend high enough 🙂

    sammy girl Avatar sammy girl
    16 January 2025

    Brilliant! Saved me money by cleaning the lightening port on my phone properly, for free. I thought I’d cleaned it out myself, obviously not well enough. He could have just changed the port and charged me a lot of money.

    Kevin Dodd Avatar Kevin Dodd
    16 January 2025

    Great service, easy to book an appointment for it to be fixed on same day I dropped it off. Turned out problem was a broken bit of charger in port, so didn’t even charge me for repair. Bonus of free parking directly outside, which made everything even easier. Would definitely use again and recommend to anyone with an issue with their Apple device.

    Rebecca Avatar Rebecca
    9 January 2025
  • Great service, easy to book an appointment for it to be fixed on same day I dropped it off. Turned out problem was a broken bit of charger in port, so didn’t even charge me for repair. Bonus of free parking directly outside, which made everything even easier. Would definitely use again and recommend to anyone with an issue with their Apple device.

    Rebecca Avatar Rebecca
    3 January 2025

    I just want to say a big THANK YOU! Phil. My laptop was completely covered from a spilt milkshake. I didn't hold out much hope of it ever working again. But I thought I'd give Phil a call. I thought he'd say "No chance" but he told me to bring it and he'd have a look. The keyboard was all stuck, as you would expect, and couldn't access the internet. To cut a long story short, he diligently worked on it, cleaning it, replacing components and gave it a new sound bar. I couldn't believe it's all working again! Absolutely amazing! Thank you very much Phil. Will definitely recommend you to friends and family.

    Janet Durant Avatar Janet Durant
    30 December 2024

    We had our old 2015 Imac’s hard drive upgraded to the SSD version. Great result the Mac is much faster and no longer hangs up. Great hassle free service from Phillip.

    Les Long Avatar Les Long
    30 December 2024

    i’ve been going to these guys for over 12 years and they are the best . Professional, speedy and good value. In a completely different league from the pop up stalls or high street shops. I know, i mistakenly tried one once!

    Gael Lewis Avatar Gael Lewis
    30 December 2024

    Excellent and prompt service, easy to book and very quick to complete repair, thoroughly recommend for any apple repairs from iPhone battery or screens to laptops.

    Keith Wright Avatar Keith Wright
    30 December 2024

    13/12/2024 Another excellent experience and massive thank you to Phil. The screen on my A1707 Apple Mac Pro laptop failed so I was not able to access my data and I had no back up. Dropped it to Phil and after a speedy investigation he offered me the options available going forward. The issue has been resolved to my joy and relief. Cannot recommend him highly enough. Top notch individual, being kind, courteous, trustworthy and professional. Don’t hesitate to seek his services. Thanks again Phil. Previous reviews: Had my mother's iPhone screen replaced by Phil. Excellent, courteous service. Highly recommended. Note that you have to book an appointment online... not just turn up... Further to my review above, I have recently had my mother’s iPhone screen replaced once again. The service that Phil provides is top notch. The number and quality of reviews received speaks volumes. Once again I can highly recommend him for your apple repair needs. Cheers again, Phil. You have the right recipe for success right there. Respect

    Stan Northover Avatar Stan Northover
    30 December 2024

    Extremely helpful and knowledgeable. An absolute pleasure to deal with Phil. He upgraded my hard drive earlier in the year & advised that the battery was starting to show signs of deterioration. The battery was changed last week and now has a decent amount of charge. I shall certainly be using his services again. Kev

    K High Avatar K High
    30 December 2024

    Extremely helpful and knowledgeable. An absolute pleasure to deal with Phil. He upgraded my hard drive earlier in the year & advised that the battery was starting to show signs of deterioration. The battery was changed last week and now has a decent amount of charge. I shall certainly be using his services again. Kev

    K High Avatar K High
    10 December 2024

    Received a top quality service of a highly skilled technician, would definitely recommend Apple repairs kent. Philip was a genuinely honest and helpful gentleman, delivering a first rate service.

    Philip Cullen Avatar Philip Cullen
    5 December 2024

    Top Notch Service As Always … why go anywhere else!

    Al Wareham Avatar Al Wareham
    30 November 2024
  • Philip was fantastic today. I woke up this moring to find my iphone stuck on a black screen and just the apple logo. I went to a repair place near my work who said it needed to be reset and I would loose everything on it. No other option. This was also going to cost me £50. I found Apple Repairs Kent on google and called them and spoke to Philip. He said bring it in and he will take a look. I left it with him for about an hour. Came back to collect it and he had managed to rest it completely, without loosing anything on it. All for just £20. I am so grateful for this. Philip was friendly, informative and extremely helpful. Will definitely recommend and use again in future. Thank you Philip you made my day.

    Jenna Weller Avatar Jenna Weller
    30 November 2024

    Iphone 15 frozen after trying to restore, easy to book an appointment which is recommended. Took less than half an hour for software to be reinstalled and iphone back to perfect working order. Very reasonable cost too, was expecting more. Would definitely recommend.

    Carol Kennard Avatar Carol Kennard
    30 November 2024

    Good polite prompt service and good value

    Dawn Shearsmith Avatar Dawn Shearsmith
    30 November 2024

    Phil is star would definitely recommend to anyone thank you

    Andy Leigh Avatar Andy Leigh
    30 November 2024

    Messaged Phil yesterday to book in for an iPad battery replacement booked in for 9am today dropped it in Phil tested it before agreeing the battery wasn’t holding charge ,he phoned lunchtime saying ready for collection he is a very nice gentleman and has done a 1st class job I would highly recommend him in the future

    Dave Frewin Avatar Dave Frewin
    30 November 2024

    Fast friendly service would highly recommend

    Dan Hargood Avatar Dan Hargood
    5 November 2024

    Had i phone battery replaced. Easy online booking . Conveniently located in dockyard. Reasonably priced and efficient service.

    Dennis Hodges Avatar Dennis Hodges
    4 November 2024

    Took my MacBook to Apple a while to replace battery and fix my trappad, they gave me a quote of £350. Recently found Apple Repairs Kent online and booked the Mac, their service was fast, dropped the machine to them myself and within 24 hours it had been repaired with a new battery and trappad…I know you want to know the bill, it was a £135 for labour and parts! Brilliant service. I highly recommend recommend Apple Repairs Kent. Very professional service, first class👌

    James “Dead man Walking” Avatar James “Dead man Walking”
    4 November 2024

    I had a charger stuck in the port and I went to Apple repairs Kent. There staff is kind and they do good repairs I had a charging cable stuck and the result and difference was good well done.

    Emma Lemar Avatar Emma Lemar
    4 November 2024

    After visiting Apple at Bluewater who said my daughter would need a new phone after getting the battery replaced by a 3rd party and the Face ID no longer working after the replacement, I Googled and found Apple Repairs Kent. Took the phone in yesterday for a quick diagnostic check, Phil took the phone and fixed the problem within a few minutes! He wouldn't accept any payment either. Absolutely thrilled and grateful to have found such a superstar who knows what he's doing and he was a lovely chap too! Absolutely would 100% recommend Apple Repairs Kent.

    Elizabeth Avatar Elizabeth
    4 November 2024
  • Found them Very helpful, and very quick service, Phil was so good, best service I’ve had in the uk, will be using again on Monday for another repair

    paul flain Avatar paul flain
    30 October 2024

    The repair was perfectly done and my iPad now as new. Thanks

    Peter Guinness Avatar Peter Guinness
    30 October 2024

    Brilliant service, quick and offers options of prices for iPhone screens to suit a budget. Thankyou

    B Wood Avatar B Wood
    30 October 2024

    After visiting Apple at Bluewater who said my daughter would need a new phone after getting the battery replaced by a 3rd party and the Face ID no longer working after the replacement, I Googled and found Apple Repairs Kent. Took the phone in yesterday for a quick diagnostic check, Phil took the phone and fixed the problem within a few minutes! He wouldn't accept any payment either. Absolutely thrilled and grateful to have found such a superstar who knows what he's doing and he was a lovely chap too! Absolutely would 100% recommend Apple Repairs Kent.

    Elizabeth Avatar Elizabeth
    29 October 2024

    Great and quick service .

    jayakumar T Avatar jayakumar T
    28 October 2024

    As always, brilliant service and problem solver! Can't recommend highly enough.

    Nigel Mead Avatar Nigel Mead
    21 October 2024

    Excellent service & highly recommended - will definitely use again for iPod repairs 👍🏻

    Tom Franklin Avatar Tom Franklin
    21 October 2024

    Took my slow running MAC to Phil one day and got it back the next running so much better , like new in fact . Great friendly service and at a very reasonable cost . Saved me investing in a new machine . Very happy and would highly recommend Apple Repairs Kent .

    Graham SOMERVILLE Avatar Graham SOMERVILLE
    21 October 2024

    The screen on my phone suddenly stopped responding, I made an appointment with Phil for the following morning at 9am. I arrived on time, Phil met me in reception, I explained what had happened and he he said he would take a look, 10 minutes later Phil came out with the phone fully working. He then explains that the terminal to the board had dislodged and asked had it been impacted, I had dropped the phone but it’s in a protective case and cover so I didn’t think there was a problem as it had worked. Phil said there was no charge which I thought was very honest and genuine of him as he could have charged me for a new screen and I would have been none the wiser. This is my 2nd time of using Phil and can honestly say it’s fantastic customer service and a genuinely nice bloke.

    len clough Avatar len clough
    18 October 2024

    Great communications and service throughout the diagnosis and repair process from Philip. The i-pod was repaired as promised and promptly returned in full working condition, looking as good as it did when the unit was shipped. I strongly recommend this service if you have a problem with your i-pod classic.

    Clint Robinson Avatar Clint Robinson
    7 October 2024
  • Great communications and service throughout the diagnosis and repair process from Philip. The i-pod was repaired as promised and promptly returned in full working condition, looking as good as it did when the unit was shipped. I strongly recommend this service if you have a problem with your i-pod classic.

    Clint Robinson Avatar Clint Robinson
    4 October 2024

    1st class service from Phil, my dead iPad is now alive again, will definitely recommend this company to anyone.

    Mick Smith Avatar Mick Smith
    30 September 2024

    Philip is a sound guy. Speedy repair, great service all round. Would highly recommend.

    Lewis Cunningham Avatar Lewis Cunningham
    30 September 2024

    I visited Apple Repairs to get the damaged rear glass on my iPhone 12 replaced. Phil explained that he does not just replace the glass but rebuilds the whole phone into a new rear housing. Leaving the phone with them in the morning the job was done and I was able to collect my new looking iphone late that afternoon. Fantastic service from a super friendly and efficient repair shop. Thanks Phil

    Chris Darby Avatar Chris Darby
    28 September 2024

    Hi this is my 2nd time using Apple repairs Kent both times Phil has been polite and helpful. He is very knowledgeable about finding the fault with my iPad The 1st time was a couple of years ago and the repair was completed within a day as promised and worked perfectly afterwards I now have another issue with same iPad I was quoted a very reasonable price again and I intend to get it booked in for repair in next week

    shaun terry Avatar shaun terry
    28 September 2024

    I visited Apple Repairs to get the damaged rear glass on my iPhone 12 replaced. Phil explained that he does not just replace the glass but rebuilds the whole phone into a new rear housing. Leaving the phone with them in the morning the job was done and I was able to collect my new looking iphone late that afternoon. Fantastic service from a super friendly and efficient repair shop. Thanks Phil

    Chris Darby Avatar Chris Darby
    19 September 2024

    EXCELLENT & Over & Above Service!!! my ancient iPod RESTORED to a more efficient & MODERN specimen by a MASTER!

    Anthony Debski Avatar Anthony Debski
    6 September 2024

    Battery replacement and cleaned out my charging port. Excellent fast and friendly service whilst i waited.

    Michael Gray Avatar Michael Gray
    30 August 2024

    Quick, helpful, professional and reasonably priced. Would recommend!

    Zack Davies Avatar Zack Davies
    23 August 2024

    Very honest repairs with good demonstration as to what the problem was! Prompt & efficient too!

    Chrissy Hornby Avatar Chrissy Hornby
    23 August 2024